Terms and Conditions
Ordering & Payments
Once you have placed and order with us a confirmation email will be sent to the email address supplied by you which contains all your order details. Payments are processed by either PayPal or Stripe which will debit your chosen card at the point of order.
Returns & Refunds
We take great care to ensure your order arrives in perfect condition however, if in the unlikely event your order arrives in a ‘faulty’ condition we are here to assist you. To inform us of your issue please contact us providing your order number and email address. We will then contact you and either send a replacement product or refund you. For refunds, we request you to send back the faulty item to us at your cost then we will inspect the item and refund you accordingly.
Due to the unique personalisation ordering process we are unable to offer cancellation refunds, this is because as soon as your order reaches our servers it will likely to have already been printed and ready for dispatch.
You are held entirely responsible for ALL spellings and grammar of names, address’s and any other details you provide for personalisation. Please ensure you have provided everything correctly as Magic Santa Letter will not be held responsible for any mistakes.
Postage costs are included in the prices shown on the website unless displayed otherwise.
All orders will be dispatched Royal Mail 1st class with the exception of orders placed using a discount code which are sent Royal Mail 2nd class. We work to strict deadlines to ensure all orders are dispatched on time and to avoid disappointment and you are given the option to choose a selected day for us to post out your order. We advise to allow 5 working days for delivery and up to 7 during peak seasonal times. If in the unlikely event your letter does not arrive within this time frame please contact us immediately and a replacement will be sent. We will not be held responsible for Royal Mail not delivering your order but will send out 1 replacement free of charge, after this you will be charged for another item.
Feedback & Complaints
We love to hear from our customers, good or bad. Please contact us detailing your feedback and we will respond within 48hrs of receiving your message.